FAQ

What products do you sell?

Mai 2 Moms offers casual graphic tees, hoodies, matching family apparel, and custom creations for adults and children. Our designs celebrate family, identity, inclusion, awareness, remembrance, strength, and the stories that make each person unique.

Product availability may vary, so please check each collection and product page for current options.

What sizes are available?

Our products are available in a range of adult and youth sizes. Available sizes may vary depending on the product, color, and style.

Please review the size chart on each product page before placing your order. Because sizing can differ between products, we recommend comparing the measurements with an item you already own.

How do I place an order?

All orders and payments must be completed through the Mai 2 Moms online store.

For customer and business protection, we do not accept or finalize orders through email, social media, or direct messages. Email may be used to discuss customization details after an order has been placed.

How do custom orders work?

Begin by placing your custom order through our online store. After your order is submitted, you may send us the names, photos, wording, colors, and other details needed for your design.

We will review your request and may send a design proof for your approval before production begins. Please carefully check all spelling, names, dates, colors, images, and placement before approving the design.

How long will my order take?

Our usual production time is approximately 5–7 business days after payment, order details, and the final design have been approved.

Detailed designs, matching sets, large orders, specialty items, or products that require additional materials may take longer. Production time does not include weekends, holidays, or shipping time.

How long does shipping take?

Shipping time begins after your order has been completed and handed to the shipping carrier.

Delivery times vary depending on the shipping method, carrier, destination, and possible delays outside our control. You will receive tracking information by email when your order ships.

Please remember that the estimated delivery time is separate from our production time.

Do you offer local pickup?

Local pickup may be available for certain orders. When available, pickup details will be provided after your order is complete.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Do you ship internationally?

We currently ship within the United States. International shipping is not available at this time, but we hope to offer it in the future.

Can I change my order after placing it?

Please contact us as soon as possible if you need to request a change.

Changes may be possible before the design is approved or production begins. Once an order has entered production, we may be unable to change the size, color, wording, design, or other order details.

Will I receive a design proof?

Custom orders may include a digital design proof before production.

Please review the proof carefully. Once you approve the final design, additional changes may not be possible. Colors may also appear slightly different on a screen than they do on the finished product.

What is your return and exchange policy?

Because custom and made-to-order products are created specifically for each customer, we generally cannot accept returns, exchanges, or cancellations because of incorrect sizing, a change of mind, or customer-approved design details.

If your item arrives damaged, defective, or contains an error made by Mai 2 Moms, please contact us within 14 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and work toward an appropriate solution.

What if I entered the wrong information?

Customers are responsible for reviewing names, dates, numbers, spelling, sizes, colors, shipping addresses, and other order details before submitting or approving an order.

Please contact us immediately if you notice an error. We will try to help, but changes are not guaranteed once production or shipping has begun.

How can I contact you?

You can contact us through our website’s contact page or by replying to an order-related email.

Please include your name and order number when contacting us about an existing purchase. We typically respond within 1–2 business days. Messages received on weekends or holidays may be answered on the next business day.